Frequently Asked Questions

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A grievance is when an employee feels that he or she is being treated unfairly, is being harassed or something is not in line with Occupational Health and Safety as an example. The grievance investigation process allows a complainant to have their issue investigated in an informal and formal manner ensuring a satisfactory and best practice outcome for all parties. This process is time-stamped, so all parties can ensure the investigation stays on track, allowing company managers to easily demonstrate that they followed the right processes and procedures.

The grievance process is the process that is required to be followed by the fair work act 2009. This grievance policy can be viewed in your documents under performance management documents. If you need any help with a grievance please call 1300 730 880 or email to find out more.