Privacy, delivery and refund policy
At Happy HR, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how Happy HR Pty Ltd (“Happy HR”, “we”, “our”, or “us”) collects, uses, stores, and discloses your personal information when you use our website, products, and services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
Last updated: 22/05/2026
1. Who we are
Happy HR Pty Ltd
PO Box 2016
Essendon West VIC 3040
Australia
Email: help@happyhr.com
2. Information we collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Full name
- Company name
- Email address
- Phone number
- Postal address
- Billing and payment information
- Account login details
- Communications and support enquiries
- Usage and technical information relating to our website and platform
We collect information when you:
- Submit an enquiry or request a demo
- Sign up for our services
- Make a payment
- Contact our support team
- Use our website or software platform
3. How we use your information
We use your information to:
- Provide and manage our services
- Process payments and subscriptions
- Respond to enquiries and support requests
- Improve our products, website, and customer experience
- Send important service updates and account communications
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Happy HR PTY LTD uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails.
If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at help@happyhr.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
4. Payment security
Happy HR PTY LTD uses the Eway Payment Gateway for its online credit card transactions. Eway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Eway gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Happy HR PTY LTD or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within Eway’s bank-grade data center, further protecting your credit card data.
Eway is an authorised third party processor for all the major Australian banks
Eway at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Happy HR PTY LTD.
For more information about Eway and online credit card payments, please visit www.eway.com.au
5. Disclosure to third parties
We may share personal information with trusted third-party service providers where necessary to deliver our services, including:
- Payment processors
- Cloud hosting providers
- Software integration partners
- IT and support providers
This may include services provided by:
Flare HR Platform – Terms
Superpath – Terms
We only share information necessary for these providers to perform their services on our behalf.
We do not sell personal information to third parties.
6. Legal disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We may be required by law to disclose personal information. For instance, we may be required to provide details to:
- Australian Government regulators such as the Australian Securities and Investments Commission (ASIC), Australian Tax Office (ATO), Australian Transaction Reports and Analysis Centre (AUSTRAC) and to other regulatory or government entities;
- as required by a court order;
- to other regulatory or governmental entities; and
- your spouse in accordance with the Family Law Act requirements.
7. Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
- SSL encryption
- Secure hosting environments
- Restricted staff access
- Industry-standard cybersecurity practices
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).
When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us or visit our security page.
NDB Scheme:
Our services align with the Australian Privacy Principles and the Notifiable Data Breaches (NDB) scheme.
We notify in the event of a data breach according to the scheme.
Containment and preliminary Assessment: Immediately initiate steps to contain the breach and conduct a preliminary assessment to determine its nature, scope, and potential impact.
Notify applicable regulatory authorities as per the above Scheme of becoming aware of the breach, where required by law.
Notify affected users without undue delay, typically within 7 days of breach confirmation, unless a longer period is justified by the complexity of the investigation.
8. Access and correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.
To request access or corrections, contact us at help@happyhr.com.
9. Cookies and website analytics
Our website may use cookies and analytics tools to improve functionality and user experience.
Cookies help us:
- Understand website usage
- Improve website performance
- Personalise content and services
You can disable cookies through your browser settings, although some website features may not function correctly.
10. Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
11. Changes to this policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage or other.
12. Contact us
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:
Privacy Officer
Happy HR Pty Ltd
PO Box 2016 Essendon West VIC 3040, Australia
Email: help@happyhr.com
Delivery policy
Happy HR Pty Ltd provides cloud-based software and HR services delivered electronically.
Service delivery
After ordering online, you will receive an email confirmation from Eway containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. You will have access to the Happy HR software once payment has been received. Once your order, subscription, or agreement has been confirmed and payment successfully processed, access to the Happy HR platform and associated services will be provided. Customers will receive confirmation and onboarding details via email.
Delays
If there is an unexpected delay in activating your service or account access, our support team will contact you as soon as possible.
For assistance, please contact help@happyhr.com.
Refund policy
At Happy HR Pty Ltd, we are committed to providing high-quality services and customer support.
As per Happy HR Terms and Conditions – Clause 7
7.1 Except as expressly permitted by law, the Client will not be entitled to rescind the Agreement or to any refund under the Agreement after the Client has accepted the Agreement pursuant to clause
7.2. Notwithstanding clause 7.1, the Company may at its absolute discretion consider a Client’s request to rescind the Agreement and/or a refund of any monies paid under the Agreement if the Client provides a written request and serves the Company by email to the Company’s email address specified in the Order Form.
7.3 Without limiting the Company’s absolute discretion referred to in clause 1.2 the Company may consider rescinding the Agreement and/or providing a refund in the following circumstances, without limitation:
- where the Client is a company, the Client has an administrator appointed to it, enters into liquidation or provisional liquidation, whether voluntary or otherwise (except for the purpose of reconstruction or amalgamation following prior notice in writing to the Company) or has a receiver and/or manager appointed over all or any of the its property,
- where the Client or the Guarantor is an individual, the Client or the Guarantor:
- commits an act of bankruptcy, becomes a bankrupt or enters into an agreement under the Bankruptcy Act 1966, or
- is deceased,
- the Client entered into the Agreement under a genuine mistake or error,
- the Client did not have the authority to enter into the Agreement, or
- the Client was never able to be able to meet the financial obligations under the Agreement.
Contact us
For billing or refund enquiries, please contact:
Happy HR Pty Ltd
Email: help@happyhr.com