Privacy, delivery and refund policy

Privacy, delivery and refund policy

Introduction Happy HR PTY LTD regards customer privacy as an important part of our relationship with our customers.

The following privacy policy applies to all Happy HR PTY LTD users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Happy HR PTY LTD or email

1. Collection of Information

In order to use the Happy HR PTY LTD website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Happy HR PTY LTD is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

2. Use of Collection Information

Any details collected from Happy HR PTY LTD customers is required to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded to provide service references, and to assist in our staff development.

3. Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us.

4. Access to Collected Information

If your personally identifiable information changes, you may correct or update by emailing us at

5. Orders

  1. If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

6. Communications

  1. Happy HR PTY LTD uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.

7. Third Parties Happy

Happy HR PTY LTD may at its discretion use other third parties to provide essential services on our site such as integrations or for our business processes. We may share your details as necessary for third parties like to provide our services to clients and their employees, consultants and sub-contractors.

8. Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

We may be required by law to disclose personal information. For instance, we may be required to provide details to:

    • Australian Government regulators such as the Australian Securities and Investments Commission (ASIC), Australian Tax Office (ATO), Australian Transaction Reports and Analysis Centre (AUSTRAC) and to other regulatory or government entities;
    • as required by a court order;
    • to other regulatory or governmental entities; and
    • your spouse in accordance with the Family Law Act requirements.

9. Links

Links on the Happy HR PTY LTD site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

10. Access to Collected Information

If your personally identifiable information changes, you may correct or update by emailing us at

11. Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage

12. Security Policy

Happy HR PTY LTD uses the Eway Payment Gateway for its online credit card transactions. Eway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Eway gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Happy HR PTY LTD or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within Eway’s bank-grade data center, further protecting your credit card data.
Eway is an authorised third party processor for all the major Australian banks
Eway at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Happy HR PTY LTD.
For more information about Eway and online credit card payments, please visit

13. Delivery Policy

After ordering online, you will receive an email confirmation from Eway containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. You will have access to the Happy HR software once payment has been received.

14. Refund Policy

As per Happy HR Terms and Conditions – Clause 7
7.1 Except as expressly permitted by law, the Client will not be entitled to rescind the Agreement or to any refund under the Agreement after the Client has accepted the Agreement pursuant to clause
7.2. Notwithstanding clause 7.1, the Company may at its absolute discretion consider a Client’s request to rescind the Agreement and/or a refund of any monies paid under the Agreement if the Client provides a written request and serves the Company by email to the Company’s email address specified in the Order Form.
7.3 Without limiting the Company’s absolute discretion referred to in clause 1.2 the Company may consider rescinding the Agreement and/or providing a refund in the following circumstances, without limitation:

    • where the Client is a company, the Client has an administrator appointed to it, enters into liquidation or provisional liquidation, whether voluntary or otherwise (except for the purpose of reconstruction or amalgamation following prior notice in writing to the Company) or has a receiver and/or manager appointed over all or any of the its property,
    • where the Client or the Guarantor is an individual, the Client or the Guarantor:
      • commits an act of bankruptcy, becomes a bankrupt or enters into an agreement under the Bankruptcy Act 1966, or
      • is deceased,
    • the Client entered into the Agreement under a genuine mistake or error,
    • the Client did not have the authority to enter into the Agreement, or
    • the Client was never able to be able to meet the financial obligations under the Agreement.

15. How to contact us

Should you have any further questions relating to this Privacy Policy, or wish to request access to or correct personal information we hold about you, or wish to lodge a complaint about the way in which we have handled your personal information, please contact us:

16. By mail:

Privacy Officer,
Happy HR
PO BOX 2016 Essendon West, Victoria 3040

17. By phone

Privacy Officer, 1300 730 880

18. By email