How Zarraffa’s Coffee Simplified Staff HR with Happy HR

Client: Zarraffa’s Coffee
Sector: Hospitality / Café & Coffee
Location: Brisbane, QLD
Modules used: Onboarding, maintaining compliant contracts and policies, leave management, e-learning, performance management, FREE qualified HR support, payroll integrations and more.
Key result: Full HR compliance, HR support when they need it, management of HR end to end, stress free HR management, leave management, e-learning.

Zarraffa’s Coffee, one of Australia’s well-known coffee brands, streamlined its HR operations with Happy HR and HR as a Service. As a growing franchise business, HR software for franchises can help centralise HR processes and provide consistent support across teams. By moving away from manual HR processes and handing day-to-day HR matters to a trusted HR partner, the business has gained valuable time, greater peace of mind around compliance and ongoing support for its teams.

Why HR as a Service?

With HR requirements constantly changing, keeping up with compliance can be challenging for busy business owners. Understanding requirements such as award interpretation can also be difficult when industry rules change. For HR software for small businesses, having the right systems and support in place can make managing HR more straightforward. Happy HR’s HR as a Service gave Zarraffa’s the confidence that their HR was being handled by a team they could trust, while freeing up valuable time to focus on the business.

The Support: Like Having an Internal HR Manager

Zarraffa’s didn’t just receive occasional HR advice — they had an ongoing HR partner who understood their business and their people. With weekly support and a team they could trust, Happy HR helped Zarraffa’s manage workplace policies and procedures while providing ongoing HR support, becoming like having an internal HR Manager without having to manage one themselves.

A Stand-Out Moment: Every Phone Call

For Jordan, the standout moments weren’t limited to one particular situation. Every phone call provided reassurance that someone was there to support the business, respond quickly, and provide trusted HR advice when it was needed.

The Results: Streamlined HR and Time Back

Happy HR has transformed HR from a time-consuming responsibility into a supported business function for Zarraffa’s Coffee.

The business now has:

More time to focus on running the business
Greater confidence around HR compliance
Streamlined HR processes
Ongoing access to HR advice and support
A trusted HR partner that understands the business
Stronger support for its teams

Happy HR also provides tools such as employee rostering and the Happy HR mobile app to support businesses with broader workforce management.

Most importantly, Jordan identifies getting time back in his day as the number one benefit of having Happy HR as his internal HR function.

You can't put a price on the service and I really feel you'd be silly not to go down this path.

— Jordan Wyborn, Zarraffas Coffee Stores Franchisee of the Year 2023.

HR requirements for this clients industry

This client needed an understanding of awards, classifications, qualifications and employment conditions. Happy HR helped them to manage these requirements through structured HR processes, compliant documentation, compliance tools and employee records and more. Less administration, greater visibility and smarter HR compliance.

Got questions?

Frequently asked questions

Everything you need to know about HR software for hospitality businesses in Australia.

Who is Jordan Wyborn?

Jordan Wyborn is a Zarraffas Coffee Stores franchisee and Zarraffas Franchisee of the Year 2023, with 7.5 years in business. Jordan uses Happy HR software and Happy HR’s HR as a Service.

What is Happy HR's HR as a Service?

HR as a Service is Happy HR’s ongoing, bespoke HR support. A dedicated team gets to know your business and staff, gives fast advice by phone and helps you stay compliant, acting like an internal HR Manager.

Why did Zarraffas Coffee Stores choose HR as a Service?

For peace of mind on compliance. Hospitality rules change often and are hard to keep up with, and Jordan was too busy to handle HR matters. Passing HR to a trusted team was described as priceless.

What HR problems did the franchisee face before Happy HR?

Lack of time and manual HR processes. Jordan spent far more time dealing with HR before implementing Happy HR and HR as a Service.

What is the #1 benefit of using Happy HR as an internal HR team?

Getting time back in the day. Jordan now deals with far less HR, freeing time to focus on staff, customers and running the business.

How have HR processes changed at Zarraffas Coffee Stores?

HR is now much more streamlined and seamless compared with the previous manual approach. The business implemented Happy HR and then HR as a Service almost two years ago.

Is HR as a Service suitable for franchise and hospitality businesses?

Yes. Franchisees like Zarraffas Coffee Stores use Happy HR’s HR as a Service to keep up with industry compliance changes, get weekly HR support and reduce time spent on HR admin.

What support does Happy HR provide each week?

Jordan receives support every single week, with fast-acting advice over the phone from a team that knows the business and its staff. Jordan says, “I feel like I have an internal HR Manager.”