Professional Services Fair Work Case Study

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NDIS
NDIS

$53,880

accounting firm penalty

$115,706

fast food operator penalty

$9,549

total worker underpayments

$165,000+

combined penalties

Case overview

A Victorian accounting firm was penalised $53,880 for knowingly facilitating underpayments by a fast-food client, marking the Fair Work Ombudsman’s first successful use of accessorial liability laws against a professional services firm.

The fast-food operator was separately penalised $115,706 after underpaying two Taiwanese working holiday visa employees a total of $9,549 between September 2014 and April 2015. The workers were paid flat rates as low as $16.50 per hour, below the minimum rates and entitlements required under the Fast Food Industry Award. They also missed weekend, night and public holiday penalty rates, casual loadings, clothing allowances and required breaks.

The accounting firm had provided payroll services and processed payments for one of the underpaid workers despite knowing the rates were below legal minimums. The court found that the firm had a responsibility to prioritise workplace law compliance over its business interests.

The case highlights that professional services providers, including accounting and payroll firms, can face significant penalties if they knowingly assist clients in breaching workplace laws. It also reinforces the importance of accurate payroll practices and understanding employee entitlements.

Case facts

The accounting firm has been penalised $53,880 for facilitating underpayments by its client

The fast food operator has been penalised an additional $115,706

Workers were underpaid a total of $9549 with the accounting firm facilitating $750 of the underpayments

The employees were on 417 working holiday visas, and paid flat rates as low as $16.50 an hour

Penalty amounts in excess of $165,000

Previously the fast food outlet had been found to have underpaid 12 employees a total of $8800.

What they should have done

The accounting firm and the fast food outlet should have better understood employees’ rights under the relevant award and minimum entitlements included within the award and NES.

How Happy HR could have helped

Qualified HR guidance

Educate consultants and employers on employee entitlements.
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Award Interpretation

Premium services can provide award interpretation for each employee.
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Payroll compliance awareness

Identify pay-rate and entitlement risks before the become costly issue.
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Happy HR ROI
$165,000+ penalties = approximately 55 years of Happy HR subscription

Based on a 50-person company; plus countless hours saved on administration and in Fair Work!
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Got questions?​

Frequently asked questions​

A Victorian accounting firm was penalised $53,880 for knowingly helping a fast-food client underpay two Taiwanese working holiday visa employees. The fast-food operator was separately penalised $115,706 after underpaying the workers a total of $9,549. The case marked the Fair Work Ombudsman’s first successful use of accessorial liability laws against a professional services firm.

The accounting firm provided payroll services and processed wage payments for one of the underpaid workers despite knowing that the employee was receiving less than the legal minimum rates. The court found that the firm had knowingly been involved in conduct that breached workplace laws.

Professional services firms should understand their responsibilities under workplace laws, ensure payroll calculations reflect applicable awards and employee entitlements, and avoid knowingly processing payments that fall below legal minimums. They should prioritise compliance over business interests and raise concerns when clients’ payroll practices appear incorrect.

Happy HR could provide qualified HR guidance, award interpretation and payroll compliance support to help businesses understand employee entitlements and identify potential pay-rate issues. These services can help professional services firms and their clients maintain compliant HR practices and reduce the risk of costly penalties and legal action.

See how Happy HR helps professional services businesses stay compliant and reduce HR risks

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