Frequently Asked Questions

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Payment and General

No Happy HR is not able to provide direct debit. For online registrations click the "register button". Happy HR accepts credit card payments through Eway.

Yes, Happy HR is easy and intuitive and you don’t have to be an IT wizard to take advantage of what it has to offer. Our HR process enables clients to seamlessly run their organisations - not get in the way. We will ensure that we provide support, training and webinars so you and your staff understand how to successfully use the Happy HR platform.

Happy HR is really easy to set up! We are here to help you every step of the way. Our team of qualified HR and management consultants will work with you to set up the system, ensure your HR polices are in line with your values and write your position descriptions to ensure that the activities in each position description are truly aligned to you strategic and operational goals. We work with you to become a master user and also provide training to managers and employees as well. The software is easy to use and will reduce 90% of your HR administration. Also if you need support, our dedicated Client Relationship Team is here to help you with any and all enquires.

In general, clients are up and running in about 2-3 hours. You simply choose a plan, then fill out a simple questionnaire, which will populate ready to use legally compliant HR policies that are tailored to your company. From there you create your position descriptions, organisational chart and you’re ready to go.

Happy HR will save you a significant amount of time and money. Having all your documentation in one place in an easy to find format means everything is at your fingertips.

Yes it is. Happy HR takes data protection very seriously. Happy HR has policies and procedures to store personal information securely. We respect the privacy of our client’s personal information and our commitment to them is demonstrated by utilising the same principles required by Australia’s privacy legislation for dealing with customer information (The National Privacy Act 2001). This information is strictly confidential and will only be used for the purpose for which it was collected and no other purpose without your written authority. Furthermore we only provide access to those who are required to perform the administration activities. We undertake that the information we receive will be kept confidential and will not be passed on to another party without your express permission or unless we are required to by law.

Clients can produce hard copies of your HR documentation but Happy HR has a much better solution. Happy HR is a cloud based software that means clients don’t need hard copies as it’s all stored in the cloud and only a click away!

Cloud computing means storing and accessing data and programs over the internet instead of your computer's hard drive.

Happy HR is suitable for all businesses. You have a legal obligation to have HR polices to govern your business or you risk being like the 30,000 other cases that ended up at Fair Work Australia last year because they did not have a legally compliant HR process and or system.

Please see our terms and conditions page for our terms.

Please see our recruitment terms and conditions page for our terms.

Please see our terms and conditions page for our refund policy.

Please go to the privacy policy page of the website to view our privacy policy.

Please contact or on 1300 730 880. You may have put in the wrong email address and it’s as simple as us verifying you then going into the back end to re submit your correct address. From here we will send you an email with all the correct login details.

Simply go to the login page, click forget password, enter your email and you will be sent a new password to your nominated email.

"If an employee does not receive a invite email please follow this process. 1. Ask the employee to add to the safe senders list on their email account. 2. Go to staff dashboard, find the employee on the invited panel, check the offer expiry date and click update. 3. Your employee should now have their email."

"If you want the employee to still be inducted please follow the following steps: 1. Please log into the system and go to the employee tab 2. Find the employee in the invited section of the employee tab and change the offer expiry date to a future date. 3. Click update. 4. A new invite with unique URL and password has now been emailed to the employee!"